NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience

LONDON and ARMONK, N.Y., Nov. 6, 2023 /PRNewswire/ -- NatWest and IBM (NYSE: IBM) today announced enhancements to the bank's virtual assistant, Cora, that will use generative AI to provide customers with access to a wider range of information through conversational interactions. The bank will be among the first in the UK to deploy generative AI with a virtual assistant enabling a safe, intuitive, and accessible experience in its digital services. Cora+ will be able to access information from multiple secure sources that were previously inaccessible through chat alone, such as products, services, information about the bank and career opportunities. Talent, security and customer experience were cited the most frequently identified areas in which financial services leaders indicated interest in applying generative AI. About IBMIBM is a leading provider of enterprise AI, hybrid cloud architecture, security and ESG insights to the global financial services sector.