BitMEX Traders,BitMEX suffered from a major outage on 9 November 2023 from 17:05 until 21:43 UTC. In the past year, we have been deploying an in-depth revamp of our trading infrastructure to prepare BitMEX for what’s to come: the ultimate crypto bullrun. Meanwhile, our customer support teams have already begun engaging with the small group of users who were financially impacted by the downtime. When we introduced the perpetual swap and 100x leverage many years ago, the true breakthrough wasn’t the products themselves. Given the events of the last 18 months, we trust that you can appreciate this important focus.