Wallet Customer Services Specialist

Binance
June 04, 2023
Contact:N/A
Offerd Salary:Negotiation
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Contract Type:Other
Working Time:Negotigation
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Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

  • Handle customer enquiries that are directed to wallet operations

  • Escalate issues promptly and liaise with various internal stakeholders to bring them to resolution

  • Actively drive initiatives to improve existing workflow, collaboration between teams and customer experience

  • Monitor operation alerts and resolve issues related to daily wallet operation

  • Requirements

  • Experience working for crypto exchange in similar capacity

  • As a team, able to work in shift and provide coverage for customer service function and alert management

  • Excellent customer service and communication skills

  • Ability to work in both a team environment and autonomously

  • Experienced in leading/coaching a team

  • Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit

  • Strong passion to provide support to customers

  • Working at Binance

    • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

    • Fast moving, challenging and unique business problems

    • International work environment and flat organisation

    • Great career development opportunities in a growing company

    • Possibility for relocation and international transfers mid-career

    • Competitive salary

    • Flexible working hours, Casual work attire

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