Wallet Customer Services Specialist (Mandarin speaker)

June 11, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


  • Handle customer enquiries that are directed to wallet operations

  • Escalate issues promptly and liaise with various internal stakeholders to bring them to resolution

  • Actively drive initiatives to improve existing workflow, collaboration between teams and customer experience

  • Monitor operation alerts and resolve issues related to daily wallet operation

  • Requirements

  • Experience working for crypto exchange in similar capacity

  • As a team, able to work in shift and provide coverage for customer service function and alert management

  • Excellent customer service and communication skills

  • Ability to work in both a team environment and autonomously

  • Experienced in leading/coaching a team

  • Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit

  • Strong passion to provide support to customers

  • Working at Binance

    • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

    • Fast moving, challenging and unique business problems

    • International work environment and flat organisation

    • Great career development opportunities in a growing company

    • Possibility for relocation and international transfers mid-career

    • Competitive salary

    • Flexible working hours, Casual work attire

    By submitting a job application, you confirm that you have read and agree to ourCandidate Privacy Notice.

    From this employer

    Recent blogs

    Recent news