Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
As we continue to build...
We're seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.About the team:
The preferred location for this position is in or around Robinhood's offices in Denver, CO or Lake Mary, FL or Westlake, TX, with in-office work capabilities, as may be required by management.
The Global Outsourcing team, part of Robinhood Platform Shared Services, is looking for a Vendor Relationship Manager that will be responsible for managing relationships and performance throughout our Business Partner Outsourced (Service Partner) contact center network. This high-octane role will own account and program management, performance management, documentation of business operations and related initiatives for the Robinhood business and the various functions supported. This includes Customer Experience, Financial Crimes, Fraud, Account Operations, Content Moderation, and SAY Technologies.
This position requires experience in vendor management and/or people management in a performance centric department, preferably in the Financial Services industry, with additional experience in business requirements development, project management skills and cross-functional teaming. The role will require extensive interaction across multiple cross-functional areas such as Workforce Management, Business Analytics, Finance, Learning and Development, Quality Assurance and Compliance.
This candidate will work closely with the business office/ product managers and will be a liaison between vendors and internal partners, including escalation support, program administration, research and analysis, and overall program operational performance from a business perspective.What you'll do day-to-day:
Reporting directly to the Sr. Manager of Global Outsourcing, the ideal candidate achieves project goals by engaging effectively with partners at all levels across the organization, including operations management, technical subject matter experts, business partners, vendors, and senior management. Responsibilities include, but are not limited to:
This position may require travel (including international) roughly 15% - 20%, depending on the needs of the business.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the table below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Office locations (by comp zone) US Zone 1: Menlo Park, NYC, Seattle, Washington DC US Zone 2: Denver, Westlake (Dallas), Chicago US Zone 3: Lake Mary
We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission—we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
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