Trust & Safety Operations Program Manager

At Coinbase, our mission is to increase economic freedom around the world, and we couldn't do this without hiring the best people. We're a group of hard- working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they're trading, storing, staking or using crypto. Know those people who always lead the group project? That's us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We're a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

You've got positive energy. You're optimistic about the future and determined to get there.

You're never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.

You appreciate direct communication. You're both an active communicator and an eager listener - because let's face it, you can't have one without the other. You're cool with candid feedback and see every setback as an opportunity to grow.

You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You're not looking for a boring job.

You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn't scare you, but rather empowers you to take 100% responsibility for achieving our mission.

You want to be part of a winning team. We're stronger together, and you're a person who embraces being pushed out of your comfort zone.

Security Operations Team

Security is a primary competency at Coinbase, and the Security Operations Team keeps a watchful eye over every aspect of it. Every day, we go to battle against some of the most sophisticated attackers in the world to protect billions of dollars worth of digital assets and ensure that our customers and employees can enjoy a safe, trustworthy experience.

As Coinbase scales globally, our team is scaling along with it, using a blend of tooling, automation and strategic team growth to ensure that we're well- equipped to protect the next billion crypto users.

What you'll be doing:

The Security Operations Team is a multi-functional organization that includes Trust & Safety, CSIRT, Threat Intelligence and Insider Threat. While no two days will look the same, as the operations manager within the Trust & Safety team you'll be responsible for the following:

Knowledge management. You'll wrangle an ever-changing landscape of threats, responses, and processes; you are an expert at capturing information, simplifying it, and sharing out to a team of 50+.

Continuous improvement. You are able to analyze existing processes and optimize for both accuracy and efficiency. You're able to independently identify which processes have the greatest opportunity for improvement and work with SMEs to improve them.

Cross-functional execution. Your work touches many teams (engineering, product, legal, customer experience); you're excited about understanding what each team needs to succeed and you are able to harmonize those needs into a single package that helps all of Coinbase.

Large vendor team motivation. You are experienced in motivating large teams of agents to be top performers.

What we look for in you:

Some security teams have strict requirements about certifications, degrees, years of experience, and things like that. Not us! We're more interested in the unique perspectives and expertise you'll bring to the team rather than the acronyms on your resume. However, you'll be much more likely to be successful in this role if these points seem like a good description of you:

Relevant experience with increasing responsibility within a Trust & Safety or integrity team, 5+ years working on Trust & Safety related projects

You're an operator at heart and are comfortable building and managing processes, scaling knowledge and process across large teams, and communicating clearly to XFN teams

You have knowledge-management experience; you have built knowledge bases, created trainings, and upskilled at least 100+ people in your career so far

You have deep knowledge of continuous improvement and have taken existing processes from one-off to efficient scaled solutions

You're comfortable doing data analysis (e.g., SQL, Python) to help drive decision making

You frequently get praise from your peers and coworkers about your communication skills, both written and verbal

You can translate complex findings and results into a concise and compelling narrative

Nice to haves:

Six Sigma Green Belt or equivalent experience in data driven process improvement

You've been doing practical security things (detection and response, phishkit/malware analysis, security research, etc) for a bit now, in the realm of 2+ years

You would bring a diverse perspective to the team: for example you took an unconventional route to get into your current Trust and Safety career

You've got at least a passing familiarity with blockchains and cryptocurrency, or just a good story about how you thought about investing in Bitcoin in 2014 but decided not to

You've worked on or have thought deeply about Internet-based risk, abuse, fraud, data protection or security

Job #: P55813

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Pay Range:

$131,325—$154,500 USD

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this intake form to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

More Information on Coinbase

Coinbase operates in the Cloud industry. Coinbase was founded in 2012. It has 3700 total employees. It offers perks and benefits such as Volunteer in local community, Open office floor plan, Flexible work schedule, Remote work program, Dedicated diversity and inclusion staff and Mandated unconscious bias training. To see all 99 open jobs at Coinbase, click here.

Read Full Job Description