Nisum is a leading global digital commerce firm headquartered in California,
with services spanning digital strategy and transformation, insights and
analytics, blockchain, business agility, and custom software development.
Founded in 2000 with the customer-centric motto “ Building Success Together®
,” Nisum has grown to over 1,800 professionals across the United States,
Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading
Fortune 500 brands, Nisum enables clients to achieve direct business growth by
building the advanced technology they need to reach end customers in today's
world, with immersive and seamless experiences across digital and physical
channels.
What You'll Do
Should be able to design new tools to monitor and intelligent alerts that
help discover failures/issues in a timely fashion and work with engineers
to identify the root causes and fix problems.
ServiceNow or similar ITSM Service Management tools
Work in an e-Commerce retail environment.
Work with configuration management tools such as Ansible, Chef, and Puppet
What You Know
Adept at performing Root-cause analysis of complex problems involving
multiple parties, networks, hardware, and software that relates to
distributed cloud-based systems concerning scaling, performance, or
network issues.
Diagnose, isolate, and debug production issues to quickly resolve
customer-facing incidents.
Performs proactive analysis and troubleshooting to predict and prevent
production incidents
3+ years' experience in a technical support role. Act as Level 3 support
on 24/7 on-call rotation. As needed act as an escalation point for
Engineering Support and escalate to the Engineering team for assistance
and troubleshooting.
4+ years of experience working in Cloud based systems preferably Microsoft
Azure or Google Cloud in order of preference.
Should have a strong systems background and be conversant with Application
Development Technologies. Provides recommendations for and helps
troubleshoot Java-based systems including Core Java, JVM internals,
Garbage collection, Memory management, Unix OS, Database (RDBMS/NoSQL),
and Apache Kafka.
Should have a good understanding of Networking: Understanding and
performing TCP dumps, snoop, and other network sniffers. Understands and
applies knowledge of most protocols (TCP/IP, HTTP, UDP, etc.) and types
of Load Balancers.
4+ years of experience working in Cloud based systems preferably Microsoft
Azure
Working knowledge of Web-related technologies including DNS, HTTP, HTTPS,
and SSL Certificates
2+ Experience in Python and Shell scripting.
Conversant with APM tools like App Dynamic, Data Dog, or Dynatrace in
order of preference.
Experience with Log Analytics systems like Azure Analytics and Splunk in
order of preference.
Experience with Jenkins-based CI/CD processes for release management.
Good To Have
Experience working on Analytical Data River/Lake systems like Snowflake
will be highly preferred.
Should be able to design new tools to monitor and intelligent alerts that
help discover failures/issues in a timely fashion and work with engineers
to identify root causes and fix problems.
Experience with ServiceNow or similar ITSM Service Management tools
Working experience in an e-Commerce retail environment.
Experience with configuration management tools such as Ansible, Chef, and
Puppet
Education
4-year degree (Computer Science, Information Systems, or related
functional field).
Compensation Band
$120-140k per year
Nisum is an Equal Opportunity Employer and we are proud of our ongoing efforts
to foster diversity and inclusion in the workplace.
More Information on Nisum
Nisum operates in the Analytics industry. The company is located in Brea, CA
and Fremont, CA. Nisum was founded in 2000. It has 1508 total employees. It
offers perks and benefits such as Flexible Spending Account (FSA),
Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance
Benefits and Life Insurance. To see all 50 open jobs at Nisum, click here.
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