Sr. Product Manager - eCommerce Post-Order

Ford Motor Company
April 15, 2024
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

Consider joining Ford as a Senior Product Manager on our eCommerce team to create an excellent post-order experience that teaches customers what they need to know to get ready for their new vehicle, introduces them to things they may want to add to their order, and engages them to complete critical tasks on their path to delivery.

This role focuses on delivering business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. Sr PMs lead balanced teams of engineers and designers to deliver best-in-class software to our customers. They support in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams. They must be able to work at the strategic level (generating innovative ideas for growth, change management) and at the tactical level (analyzing data, solving problems, being a force multiplier and leader of their teams). The Sr PM is often responsible for products that are high-profile, more complex, and/or large in scope.

REMOTE: We're looking for the best talent, full stop. No matter where you are in the United States, if you're ready to change how customers expect to buy and own their vehicles, you can work from there on a permanent basis in this role, with expected travel to Dearborn, MI every three months.


What you'll do

50% - Strategy & Planning:

  • Empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value
  • Translate business goals and end user needs into product strategy that balances those needs; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners
  • Identify goals, metrics, and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings
  • Manages and grooms the product backlog; makes future decisions based on the value that will be delivered
  • Challenges the status quo of industry to bring new and innovative ideas to market and challenge the notion of "it can't be done"
  • Understand the intricate behaviors of customers on their platform and how it relates to success of other products; builds stories using data with empirical evidence for product decisions
  • 30% - Delivery & Execution:

  • Formulate, test and refine assumptions and hypotheses through user research and testing
  • Documents, reviews and ensures that all quality and change control standards are met
  • Creates, prioritizes and accepts user stories; incorporate them into release planning
  • Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements then actions in a way that drives value
  • Participate in standups, iteration planning sessions, product demo, and retrospectives
  • Condense complex technical concepts into non-technical language for stakeholders
  • 20% - People:

  • Foster collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
  • Acts as a proponent of modern software development practices through individual action and by contributing to learning activities that develop a community of practice
  • Advocate for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
  • Work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
  • Manage cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
  • Guides more junior team members in strategy, alignment, analysis and execution tasks.
  • Qualifications

    You'll have

  • Bachelor's degree or a combination of education and equivalent experience
  • 5+ years of experience working as a Product Manager in an agile software development-based enterprise environment creating, prioritizing, and accepting user stories, conducting user research and testing to understand needs, identifying goals, metrics and analytics to measure product value and similar responsibilities.
  • 1+ years of experience guiding more junior team members through Product Management fundamentals in a professional setting
  • 1+ years of eCommerce experience.
  • Even better, you may have

  • Master's Degree
  • Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment
  • Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis
  • Proficiency in communicating with and influencing functional and technical team members at all levels in the organization
  • Proficiency in working as part of a collaborative, cross-functional, modern software design and development team
  • Additional competencies:
  • Balances Stakeholders with Empathy: Anticipates and balances the needs of multiple stakeholders, then is responsive in meeting those needs
  • Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals
  • Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives
  • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Cultivates Innovation: Creates new and better ways for the organization to be successful
  • Customer Focus: Builds strong customer relationships and delivers customer-centric solutions
  • Drives Vision and Purpose: Paints a compelling picture of the vision and strategy that motivates others to action
  • Interpersonal Savvy: Relates openly and comfortably with diverse groups of people
  • Manages Complexity: Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems
  • Nimble Learning: Actively learns through experimentation when tackling new problems, using both successes and failures as learning fodder
  • Organizational Savvy: Maneuvers comfortably through complex policy, process and people-related organizational dynamics
  • Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations
  • You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

    As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builderor all the above? No matter what you choose, we offer a work life that works for you, including:

  • Immediate medical, dental, and prescription drug coverage
  • Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
  • Vehicle discount program for employees and family members, and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.
  • For a detailed look at our benefits, click here:

    https: // us/documents/careers/2024-benefits-and-comp-LL6-sal-plan-2.pdf

    Visa sponsorship is not available for this position

    Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

    We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.


    More Information on Ford Motor Company

    Ford Motor Company operates in the Automotive industry. The company is located in Dearborn, MI and Palo Alto, CA. Ford Motor Company was founded in 1903. It has 175633 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 162 open jobs at Ford Motor Company, click here.

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