Senior Trainer - Customer Service

March 05, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


  • Provide mentorship to CS agents using data analysis on a regular basis;

  • Generate excel reports, conduct quality analysis, and record, analyze and gather quality cases to give suggestions for improvement;

  • Report to supervisor regularly and continuously amend the standard for quality assessment and monitoring process;

  • Assist in carrying out training needs analysis, participate in developing training plans, implementation scheme, and ensuring training needs are met;

  • Collect and evaluate related training courses and learning materials according to the company's training needs; and develop and maintain suitable learning and training channels to ensure the diversity and applicability of training resources;

  • Understand the requirements from trainees, develop and prepare training materials, enrich training contents and design training system; conduct training lessons; and collect feedback to continuously improve training courses;

  • Document training records and follow post-training feedback, analyze and summarize training activities to improve training quality;

  • Analyze randomly checked service tickets and online records to identify problems, based on which CS agents' performance can be properly assessed.

  • Requirements:

  • Minimum 8-years experience in training and coaching; with at least 5 years experience in corporate training.

  • Bachelor's degree or diploma.

  • Prior CS experience with exposure to cryptocurrency, blockchain or e-commerce, financial industry background is highly desirable.

  • Strong ability in English, ability to work with other cultures.

  • Strong communication and interpersonal skills, and ability to work independently.

  • Excellent abilities in organization, coordination, and project management.

  • Familiar with various Microsoft Office Suites

  • Hold strong work ethics and abide by the company's policies and procedures.

  • Working at Binance

    • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

    • Fast moving, challenging and unique business problems

    • International work environment and flat organisation

    • Great career development opportunities in a growing company

    • Possibility for relocation and international transfers mid-career

    • Competitive salary

    • Flexible working hours, Casual work attire

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