Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
As we continue to build...
We're seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.About the team:
The preferred location for this position is in or around Robinhood's offices in Denver, CO or Lake Mary, FL or Westlake, TX, with in-office work capabilities, as may be required by management.
At Robinhood, the Customer Trust & Safety organization includes Fraud Operations. Within Fraud Operations the CTS Support team is the unit charged with communicating with customers when they encounter fraud. As the Senior Manager of CTS Support, you'll serve as an integral part in the fraud life cycle by ensuring your team's effective and efficient communication with customers impacted by fraud. Customer contact can occur via email and telephone and includes preventative/detection outreach and responding to customer reported fraud concerns. You'll be responsible for such tasks as unlocking vendor performance and enhancing the customer communication strategy for fraud. Also responsible for ensuring scalable methods are leveraged to respond to customers and fraud trends with speed and efficiency.What you'll do day-to-day:
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the table below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Office locations (by comp zone) US Zone 1: Menlo Park, NYC, Seattle, Washington DC US Zone 2: Denver, Westlake (Dallas), Chicago US Zone 3: Lake Mary
We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission—we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Click here to learn more about Robinhood's Benefits.