Product Operations Specialist

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

The Ford Pro Fleet Success Team will provide sales and service support for commercial fleet customers contracting for our commercial services, support will be provided for commercial customers purchasing commercial fleet software & services.

Responsibilities

Primary Responsibilities:

Support customer onboarding on assigned product services, including assistance with initial product setup and training on how to use the product.

Provide monthly updates on new features or functionality of the product you are assigned and identify opportunities to educate customers on other products the Ford Pro Team offers.

Assist customers with maximizing the value that they receive from the products and services being delivered. Monitor usage, offer and provide training on functionality not being utilized by the fleet customer.

Provide the management team with insights into how customers use your assigned product. What they like, don't like, and new functionality that would help them better manage their vehicle fleet.

Escalate customer concerns and maintain customer open issues tracking and drive to resolution

Support sales in any sales efforts needed to sell assigned product/service.

Support developing sales & marketing material for your assigned product/service.

Process title and registration transactions, vehicle moves & ensure clients are billed correctly.

Coordinate & Support Dealership Title & Registration requests.

Qualifications

Essential Skills and Qualifications:

Highly motivated, self-starter with ability to think creatively and operate in a dynamic white space environment, specifically as it concerns solution development.

Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the sales team.

Comfortable working without assigned swim lanes in a fast paced, highly collaborative environment

Ability to identify business needs and effectively communicate needs to a product development team

Courageous and persuasive in pursuit of doing what's right for the customer and the business

Bachelor's degree preferred

Prior experience working for a Fleet Management Company preferred.

Prior experience in Operations and Product Management preferred.

Prior sales or service contact experience with Dealers and / or Commercial Fleet customers is beneficial, but not required

Adept user of Microsoft Office, especially Microsoft Excel

Familiarity with Project Management Software preferred

Familiarity with Salesforce and Microsoft Dynamics CRM is beneficial, but not required

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builderor all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage

• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Vehicle discount program for employees and family members, and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year's Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: https: // fordcareers.co/GSRnon-HTHD

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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More Information on Ford Motor Company

Ford Motor Company operates in the Automotive industry. The company is located in Dearborn, MI and Palo Alto, CA. Ford Motor Company was founded in 1903. It has 175633 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 162 open jobs at Ford Motor Company, click here.

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