Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
As we continue to build...
We're seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.About the team:
The preferred location for this position is in or around Robinhood's offices in Menlo Park, CA, or New York, NY, or Westlake, TX, or Lake Mary, FL, or Denver, CO, with in-office work capabilities, as may be required by management. CX Ops departments are located in Westlake, TX, Lake Mary, FL, and Denver, CO. Given the significant emphasis on the partnership with the CX Ops department, if you are located in a Robinhood office location that is not a CX Ops site, significant travel will be necessary especially during your on- boarding period.
The Customer Care team has the enormous privilege of supporting Robinhood's customers when they need help the most! Our team crafts the solutions that help customers to find answers to their questions quickly, and get connected to our CX Hoodies for assistance with problems that require hands-on support.
The leader of this team is the chief architect of the vision of the customer support experience at Robinhood and will design the strategy and roadmap that sets the Customer Care Product Managers, and all cross functional partners up for success on delivery and execution.What you'll do day-to-day:
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the table below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Office locations (by comp zone) US Zone 1: Menlo Park, NYC, Seattle, Washington DC US Zone 2: Denver, Westlake (Dallas), Chicago US Zone 3: Lake Mary
We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission—we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
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