Learning Specialist

Join a leading fintech company that's democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build...

We're seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.

About the team:

As an integral member of the Learning and Development team, you will support and oversee training deliverables within our global vendor network. Serving as a liaison between learning and development and the vendor relationship management team, you will provide key insights and recommendations on best practices as it pertains to training initiatives. As a best in class facilitator you will create and implement train the trainer programs, provide classroom observation and recommendations for continuous improvement, and facilitate trainer development workshops. You will bring a robust background in measurement and evaluation of program efficacy and will dive deep into data to measure the effectiveness of training, and trainers across the network. Having an eye for design, you will support training initiatives and design and develop training on an as needed basis.

The preferred location for this position is in or around Robinhood's offices in City/State or City/State, with in-office work capabilities, as may be required by management.

What you'll do day-to-day:

Establish strong partnerships and interactions with management, peers, functional/ technical leads, company SMEs, and other stakeholders

Provide proactive consultation with the vendor relationship management team to stay ahead of training needs within the network

Execute on a comprehensive delivery strategy that ensures process optimization, global governance, measurement and feedback, and effective external instructor readiness and management

Problem solve and solution for challenges impacting training, trainer effectiveness, and/or associate performance

Partner with internal M&E and vendor partners to analyze data for program effectiveness and make necessary adjustments as needed

Monitor learner feedback as well as emerging learning needs or requests, ensuring timely visibility, escalation, and resolution across the learning and development team and external partners

Create and implement train the trainer programs building site proficiency in course content and curriculums

Manage the process for ensuring the ongoing readiness (up-skilling and cross training) of our vendor training teams to meet the evolving business needs

Provide onsite and virtual classroom observation and provide facilitator scorecards with development recommendations

Facilitate continual learning and skill development workshops to site training teams

Coach and mentor a team of delivery managers and instructors focused on providing consistently high-quality learning experiences

Serve as internal point of contact and provide logistical support for training initiatives across the network

Facilitate, deliver, and provide training and/or presentations as needed

About you:

3-5 years experience learning and development

Strong leadership skills appropriate to a fast-paced business environment

Demonstrated ability in building relationships and partnering across highly matrixed organization

Strong problem-solving skills

Excellent organizational, written, and verbal communication skills

Comprehensive knowledge of learning excellence and demonstrated ability to deliver learning programs (virtual and classroom-based instructor-led training (ILT), peer-to-peer learning, and eLearning)

Highly skilled in developing facilitation skills in training organizations

Knowledge of and ability to apply adult learning methods in curriculum design

Experience in applying Kirkpatrick evaluation scales and measurements for training effectiveness

Strong project and time management skills

Working LMS knowledge

Ability to create course materials including, but not limited to, classroom presentations, facilitator and participant guides, and assessment and evaluations

Bonus points:

Master Trainer certified desired

Global learning experience preferred

FinTech or Financial Services experience a plus

Travel requirements:

This role is expected to have a 15% - 25% global travel time commitment.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the table below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Office locations (by comp zone) US Zone 1: Menlo Park, NYC, Seattle, Washington DC US Zone 2: Denver, Westlake (Dallas), Chicago US Zone 3: Lake Mary

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission—we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy. If you are an an applicant located in the UK or EEA, please visit the Robinhood UK/EEA Applicant Privacy Policy.

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