KYC/Customer Service Lead - Indonesia

June 17, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

This advertisement is for a role with TokoCrypto in Indonesia

Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

The CS/KYC lead will work towards aligning the company's vision and values with operational strategies. This person will also spearhead best practices in both KYC and Customer Service operations.


  • Formulate business strategy, advise management and execute on all aspect of operations to achieve OKR, cost control and implement SOP

  • Coordinate with other internal divisions and use technology to deliver superior customer experience through Company's omni-channel approach

  • Build and manage a CS/KYC team that can respond to customer inquiries quickly and properly with following the laws and regulations

  • Responsible in hiring, training and retaining operations staffs

  • Coordinate with a third party, or vendor, regarding to our operational activity

  • Evaluate overall organization, performance, by gathering, analyzing, and interpreting data and metrics

  • Develop and implement productivity and cost reduction opportunities

  • Cross-functional and cross-country collaboration on all projects

  • Requirements:

  • Bachelor degree from a reputable university or equivalent

  • Ability to communicate effectively in both Indonesian and English

  • At least 5 years experience with at least 1 year in a cryptocurrency or Tech space, crypto exchange or retail financial products industry experience preferred.

  • Able to work in a fast paced and ambiguous industry where regulations are catching up

  • High level of ownership and integrity

  • Good sense of business process, strong leadership and management skills

  • Problem Solving

  • Working at Binance

    • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

    • Fast moving, challenging and unique business problems

    • International work environment and flat organisation

    • Great career development opportunities in a growing company

    • Possibility for relocation and international transfers mid-career

    • Competitive salary

    • Flexible working hours, Casual work attire

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