HelpDesk Agent

ConsenSys Software Inc
June 02, 2023
Contact:N/A
Offerd Salary:$123,000
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Our mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on

Working with ConsenSys puts you at the forefront of an evolving paradigm , transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable society.

Blockchain tech is just over 10 years old. Ethereum itself is still a toddler and we're far from reaching our full potential. You'll get to work on the tools, infrastructure, and apps that scale these platforms to billions of users.

You'll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects — challenging you to stay at the top of your game. You'll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem. ConsenSys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.

About Customer Success

The Customer Success team in ConsenSys is focused on exactly that: making our customers successful. The team is designed to complement ConsenSys products by creating a holistic well-rounded experience for our customers and users.

We focus on 3 areas:

Customer experience - Ensuring that our customers and users are engaged, and satisfied with ConsenSys products and services. Brand protection - Maintaining and elevating the ConsenSys brand and overall reputation through our customers and users, and their feedback Continuous improvement - Learning and adapting to the customers' needs and providing feedback to the products allows ConsenSys to maximize its market potential and be a better fit for a wider audience

What you'll do

The Help Desk team acts as a first point of contact for customers, their task is to triage the support tickets, solve the most common problems users may have and gather all the necessary information before escalating to the higher support levels.

We are seeking a detail-oriented, thorough and organized candidate to join our growing team. You'll need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team.

Responsibilities will include
  • Respond to customer support requests by following the agreed procedures.
  • Research questions using available information resources and advise user on appropriate action
  • As part of a global support team, working on establishing operational protocols and standards
  • Work in shifts in order to cover an extended time frame including evenings and weekends
  • Would be great if you brought this to the role

    Minimum Requirements

  • Excellent communication skills (writing and speaking) in English
  • Understanding of Ethereum and the blockchain ecosystem
  • Enthusiasm for continual learning and interest in blockchain technologies
  • Preferred Qualifications

  • Student, Bachelor's degree from a technical university
  • Prior experience in a service desk/Help desk role
  • Nice to have

  • Knowledge of a programming language
  • Don't meet all the requirements? Don't sweat it. We're passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.

    The salary range for US-based candidates only will be determined throughout the interview process depending on experience and skills. Candidates should anticipate a base salary (not including bonus, equity or other benefits) of $USD 50,000 - $123,000

    ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found (https: // consensys.net/careers/best-practices-to-avoid-recruitment-fraud/) .

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