Head of Documentation
San Francisco, CA
What's the story?
We started out in 2014 with a vision to simplify the digital cross-border payments experience for complex markets. Over time, we grew into a global Fintech platform, regulated in over 40 markets and reaching across 190+ countries. Today we are a universal platform for financial services and our modular services straddle cross-border payments, card issuance, and collections by way of capability. We have clients in all 6 continents and have diversified our offerings to meet the needs of banks, financial institutions, SMEs, and New Economy businesses, such as eCommerce and online travel. We are a team of more than 700 people across 17 offices globally and growing. Our vision is to embed world-class financial services into every platform we touch and usher in the future of frictionless commerce.
Our network is powered by our portfolio of licenses, hard-earned by building trust with financial regulators in over 38 countries. This combination of regulatory and tech assets is unique to Nium and is at the core of our unique value proposition.
Where do you come into the picture?
At the core of Nium is a powerful platform, an extensive network and a portfolio of APIs, all of which combine to accelerate your growth as a global business.
We are on a journey to enable hyper-scale growth for our customers by providing an increasing number of APIs and capabilities to developers worldwide, in new and innovative ways.
As the Head of Documentation on the Experience product team, you will work closely with other executives and stakeholders to ensure that technical communication efforts are integrated with other business functions and contribute to the company's overall success. You will oversee all the communication efforts for Nium products, which may include not only technical documentation but also product marketing materials, customer support materials, and more. You will work closely with product teams, marketing teams, and other stakeholders to ensure consistent messaging across all channels. You will create momentum and drive adoption of Nium's Open Platform by taking full ownership of the technical writing for Nium's Product Documentation and APIs.
You will make Nium's products easy to use and integrate by creating useful content for developers and everyday users. Our documentation must exemplify quality and instill trust. Nium cares deeply about customer experience, both for our users and engineering employees. Our products and internal tools require innovation and creativity to create excellent user experience and to increase developer velocity. We are looking for a leader with a strong sense of empathy, exceptional writing ability, and solid technical competence to provide an engaging customer experience. You'll drive the technical writing effort at Nium to enable our users and engineers to quickly ship reliable code, while minimizing cognitive overhead.
At the core of Nium is a powerful platform, an extensive network and a portfolio of APIs, all of which combine to accelerate our customers' growth as a global business.
We are on a journey to enable hyper-scale growth for our customers by providing an increasing number of APIs and capabilities to developers worldwide, in new and innovative ways. As the Head of Documentation on the Experience product team, you will create momentum and drive adoption of Nium's Open Platform by taking full ownership of the technical writing for Nium's Products and APIs.
What you'll do:
As the Head of Documentation, you will:
Oversee all the technical communication efforts for Nium
Create the overall strategy for technical communication and ensure that it aligns with the company's goals and objectives
Document new products, features, and APIs
Document standards, guidelines, and best practices for engineers