We are seeking an experienced Enterprise Customer Success Manager to work with
our enterprise customers in our EMEA region. You will act as the main point of
contact for driving product adoption and use and resolving technical issues
for Blockdaemon's largest clients and partners. This opportunity is ideal for
a dynamic individual with fast innovative thinking skills, exceptional
technical skills, and a solid business acumen. The Enterprise Customer Success
Manager, EMEA will be responsible for leading and driving sales engagement and
will directly impact Blockdaemon's revenue and growth.
Key Responsibilities:
Act as a trusted ambassador of Blockdaemon's brand for 20-30 customers to
onboard, drive adoption, and quantify our value proposition
Educate and train customers on Blockdaemon's product, business roadmap,
and services to help better their ability to succeed
Partner with internal Blockdaemon partners to align account activities
with the customer's business case and strategy
A strategic visionary that can anticipate decisions, explore and uncover
business needs, and understand how Blockdaemon's range of product
offerings can grow the customer's business
Exceptional levels of organization in your workflows - you understand what
it means to be responsible for a customer portfolio and to prioritize your
time efficiently
Monitor and identify adoption and utilization trends, provide
recommendations based on risk and customer's business needs
Lead the renewal motion with customers and leverage a team of Blockdaemon
resources for assistance
Handoff customer upsell opportunities to the Sales Executive team
Ensure client retention and satisfaction
Required Experience:
Legally authorized to work in the job posting country
5+ years experience in a customer facing role, preferably in a
tech/crypto/blockchain start-up or project
History of success as a consultant; experience prioritizing and managing a
large and varied book of business is a plus
Proven track record of building strong relationships with mid-market and
enterprise level customers
Ability to learn nuanced and complex products and understanding of how
they apply to the strategy of our user's businesses
Moderate to strong fluency and interest in blockchain and the crypto
ecosystem
An ability to engage with customers to discern their product and partner-
related needs
Proficiency in a CSM-related tool (Gainsight, Churnzero) preferred
Excellent verbal and written communication skills and willingness to be
prompt and responsive to a breadth of customer expectations
A team player with a strong sense of accountability and care for customer
satisfaction
Strong analytical and problem-solving skills
A willingness to grow and adapt with an exciting company in a high-growth
space
About Us:
We Know Nodes.
Blockdaemon is the leading blockchain node infrastructure platform. Supporting
30+ protocols, 70 out-of-the-box node types, and monitoring plug-ins for cloud
and on-premises services, Blockdaemon is used by exchanges, custodians,
enterprises, financial institutions and 10k+ developers to connect commercial
stakeholders to blockchains. Blockdaemon's mission is to simplify the process
of deploying nodes and creating scalable enterprise blockchain solutions via
APIs, BYOI, auto- decentralization and auto-healing of nodes.
We are rapidly growing our fully remote, decentralized team. We are made up of
dedicated and passionate individuals who want to make an impact in this
dynamic and emerging industry.
We are a fully distributed team and have the tools and benefits to support you
in your remote work environment.
Blockdaemon is an Equal Opportunity Employer.
