MoonPay is a global team imagining and building the products and culture of
tomorrow.
We're driven by our deep belief that blockchain technology will become the
status quo, so we commit all our talent to creating the best web3 experiences
for everyone, everywhere.
We rely on our open and inclusive culture to foster speed, innovation and
responsibility. Our diverse team is an ongoing inspiration for easy, effective
and accessible products.
Join our mission to onboard the world into web3 and empower millions to own,
create and share value freely.
MoonPay is a global team imagining and building the products and culture of
tomorrow.
We're driven by our deep belief that blockchain technology will become the
status quo, so we commit all our talent to creating the best web3 experiences
for everyone, everywhere.
We rely on our open and inclusive culture to foster speed, innovation and
responsibility. Our diverse team is an ongoing inspiration for easy, effective
and accessible products.
Join our mission to onboard the world into web3 and empower millions to own,
create and share value freely.
We are seeking a Director of Fraud and Risk Management to help drive our
business through the next stage of growth. This is a critical, strategic role
within the company, and will report directly to the COO.
This person must have the ability to strategically build, guide, and
strengthen the risk detection and management function. We're also looking for
someone who is able to process complex information and improves our risk
management and detection technology stack.
The Role:
Lead the organization's risk management program by developing,
implementing, and monitoring policies, procedures, and controls to ensure
compliance with card scheme rules, industry best practices, and internal
policies and procedures.
Develop and implement fraud/risk rules and strategies to improve fraud
detection accuracy with maximum automation
Ongoing identification and mitigation of risks related to the
organization's technology, financial operations, and compliance
obligations.
Monitor regulatory changes and industry trends, and ensure that the
organization's risk management program is in line.
Work with the data team to develop models, evaluate and improve
performance by identifying data gaps or new variables
Collaborate closely with and provide Data & Engineering with business
requirements that would improve risk tools and detection of emerging fraud
trends
Establish and maintain relationships with external fraud and risk
management vendors, including card acquirers, banks and card networks
Analyze large data sets and perform ad-hoc analysis to identify fraud
trends, take action to stop fraud activity, enhance fraud rules, and
improve automation
Your role directly impacts MoonPay's strategic goals in ensuring risk
mitigation through identification, investigation, and escalation of
chargebacks, disputes, and card fraud globally, and knowing how and when
to stop criminal activity whilst keeping our customers safe.
Qualifications :
Bachelor degree or equivalent work experience in Finance, Math, Statistics
or related fields
Background of machine learning and AI encouraged
5+ years risk fraud mitigation experience in payments and/or lending with
traditional and alternative payment methods
Deep subject matter expertise in card payments, scheme fraud rules and
regulations including the chargeback and TC40 fraud handling process
Strong customer and product centric mindset, which they are able to
combine with operations in a high risk subject matter and deliver data-
driven solutions with the team
Has an ability to apply research and methods to enhance their
understanding of the domain and support the existing team of subject
matter experts
Possesses a risk approach that is proportionate and judgment-based.
Highly strategic thinker with exceptional analytical ability, superb
judgment, and strong operational mindset.
Has both a risk and commercial mindset on how to both prevent fraud and
attract customers through fraud prevention communication & initiatives.
History of managing large cross functional teams.
If you're interested in this role, please submit your CV and cover letter
answering the following questions:
Tell us about your experience managing global operational teams,
specifically related to Disputes, Cards operations, or Collection space.
What's the team size and your overall responsibilities?
What do you think of MoonPay's main challenges in this domain?
Our Company Values 🚀
B - Be Humble
L - Lead with Empathy
O - Own It
C - Communicate Clearly
K - Kaizen
Benefits 💰
Stock options 📈
Unlimited holidays 🏝
Paid parental leave 👶 🍼
Home office setup allowance 🪑
Working in a disruptive and fast-growing industry where the possibilities
are endless 🚀
Freedom, autonomy and responsibility 💪
