As stewards of the Polkadot and Substrate ecosystem, Parity is laying the
foundation for a better web which respects the freedom and data of individuals
and empowers developers to create better services through decentralised
technology. The internet is too important to billions of people for it to be
at the mercy of a few powerful companies. With a remote-first, global team of
340+ people, Parity is building open-source technologies for developers and
organisations to implement and build upon. Our Web3 tech stack includes
Polkadot, Substrate, and Kusama.
We are seeking an Account Manager to join our team and help drive customer
satisfaction and retention within our blockchain company. The successful
candidate will be responsible for building and maintaining relationships with
our clients, ensuring high levels of customer satisfaction, and retaining our
existing client base. Familiarity with the Polkadot blockchain protocol is
essential for this role.
This role offers the opportunity to work with a dynamic and innovative team
within the blockchain industry, and to help drive customer satisfaction and
retention through strong relationships and strategic planning. The successful
candidate will be a key member of our account management team and will have
the opportunity to develop their skills and grow with the company.
People in our collective are:
Highly motivated to contribute to Parity's mission and be part of
something bigger
Excited to work on projects that are groundbreaking and complex
Autonomous workers that self-initiate, but also collaborate well with
others
Taking maximum accountability and having minimum ego at work
Comfortable with chaos and adapting to the ever-changing Web3 space
Continuously educating themselves about Parity and the wider ecosystem
About the role:
Build and maintain strong relationships with key clients, understanding
their needs and providing them with excellent service.
Work closely with our product development and technical teams to ensure we
are delivering products and services that meet the needs of our clients.
Assist in developing and executing strategic account plans to enhance
customer satisfaction and retention, and build relationships with clients.
Collaborate with our sales and marketing teams to identify new business
opportunities and develop go-to-market strategies for our products and
services.
Provide regular reports and updates to the account management team on the
performance of key accounts, client feedback, and other relevant metrics.
Familiarity with the Polkadot blockchain protocol and the broader
cryptocurrency industry is essential for this role.
About you:
Bachelor's degree in business administration, marketing, or a related
field.
2-4 years of experience in account management, customer success, or
related roles, ideally within the blockchain industry.
Excellent communication and interpersonal skills, with the ability to
build and maintain strong relationships with clients and colleagues.
Familiarity with the Polkadot blockchain protocol and the broader
cryptocurrency industry.
Strong organizational and time management skills, with the ability to
prioritize and manage multiple tasks simultaneously.
Comfortable working in a fast-paced, startup environment with changing
priorities and minimal supervision.
About working for us:
Competitive remuneration packages based on iterative market research,
including tokens (where legally possible)
“Future of work” environment that's remote-first and self-initiating with
flexible hours
Team mates that are genuinely excited about their impact and projects
Access to the brightest minds in this space to learn about Web3 and
develop your skills and knowledge while on the job
Becoming part of the wider ecosystem (career and networking
opportunities)
Regular, global retreats with both your team and the entire company
Work laptop
Opportunity to relocate to Germany or Portugal (with visa sponsorship)
Employees in Germany, Portugal, and the U.K., also enjoy benefits such as
health care, parental leave, PTO (28 days per year), local team events,
yearly L&D budget, and language classes.
Parity is an Equal Opportunity Employer. We welcome diversity in our global
team and care about everyone in our collective feeling included and welcome.
View our Applicant Notice to see how we use your data.
Is this position not your match? Browse our other career opportunities
https: // parity.io/privacy
