Developer Manager, Support Experience

Robinhood
March 07, 2024
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Offerd Salary:Negotiation
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Contract Type:Other
Working Time:Negotigation
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Join a leading fintech company that's democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build...

We're seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world — we'd love to have you apply.

About the team + role

The Support Experience team within Customer Care consists of a diverse team of iOS, Android, Web and backend engineers. This team owns all customer-facing support experiences for Robinhood, including support entry points, help center, support hub, live channel customer UX and user triage. This team will be the first touch point for any Robinhood customer seeking support for all of its product offerings. This team has a significant impact on how customers start and navigate through their support journey with Robinhood, playing a key role in our common mission of democratizing finance for all.

As a Developer Manager, you will lead and develop a highly technical team. You will have true ownership of the features built, lead the execution and delivery of these features, all while developing and fostering a high performance team. This is all in an effort to continue to delight our users and ensure systems are constantly communicating seamlessly.

What you'll do
  • Grow, motivate and develop a team of inspired and hard working backend, web, ios and android engineers who have high expectations of themselves and their teammates. Align projects with individual growth goals and create growth opportunities.
  • Ensures the team is always prioritizing and delivering on the highest impact work. Creates clear goals and roadmaps that finds the optimal balance across needs from a variety of stakeholders including product, engineering, security and those internal to the team.
  • Build relationships with key stakeholders to maximize your team's effectiveness. You help to make difficult decisions and lead conflict resolutions within your team and with your partners.
  • Lead the team's execution including implementing appropriate processes, establishing a high standard of performance, managing risks and resource allocation
  • Have a deep understanding of the team's technical architecture and the implication of key technical decisions. Build effective processes to eliminate technical risk and tech debt.
  • Guide the team to keep a focus on software engineering craftsmanship; testing, static analysis, continuous integration, delivery, and deployment.
  • What you bring
  • A minimum of four years in an engineering leadership role with a proven track record of creating highly effective teams.
  • Experience managing full stack teams
  • Experience managing teams with diverse skill sets. You're eager to learn, with proven ability to learn new skills quickly.
  • Ideally, you have experience in the customer care domain
  • Passion in mentoring junior engineers and improving the engineering craftsmanship!
  • Our team is here to enable an inclusive and welcoming interview experience for all candidates. If you need additional assistance throughout the interview process related to a physical or mental condition, or if there is something our team can do to enable a more accessible experience at any time, please notify our team by completing this Applicant Accommodation Form.

    Click here to learn more about Robinhood's Benefits.

    We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission—we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

    Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please review the specific policy applicable to your country.

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