Customer Support Shift Leader (Japanese Language)

March 05, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


  • Manage CS team's daily shifts: monitor, supervise and assess CS agents' daily activities and have a good understanding of their work performance, with the main purpose of improving the overall service quality.

  • Manage team members' work shift schedule, and balance, and adjust key performance metrics to meet a high standard of quality and volume.

  • Develop plans for implementing new products and business processes; including working with the training supervisor to develop and implement training programs, and provide input for business process optimization.

  • Participate in the formulation and execution of CS processes, SLA, work plans and responsible for overall service quality delivery and team performance achievement.

  • Requirements:

  • Bachelor's degree or diploma: Prior CS experience with exposure to a Crypto industry background will be an advantage.

  • Strong experience in Customer Service/Contact Centre Team Management.

  • Native/Fluent in Japanese and Business competency in English.

  • Skilled in MS office suite of similar including WORD/EXCEL/PPT etc for data analysis and reporting.

  • Understand clearly all KPI components and calculation to manage your team effectively.

  • Familiar with CS operations and business processes, with a strong ability for problem-solving and a strong number-driven approach.

  • Able to work under pressure, Show a good sense of responsibility, and a passion for CS management.

  • Able to handle Multiple tasks.

  • Can accept to work under different work shifts.

  • High level of honesty, integrity, proactive and meticulous.

  • Working at Binance

    • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

    • Fast moving, challenging and unique business problems

    • International work environment and flat organisation

    • Great career development opportunities in a growing company

    • Possibility for relocation and international transfers mid-career

    • Competitive salary

    • Flexible working hours, Casual work attire

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