Customer Service Agent - Merchant Team

March 19, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


  • As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls

  • Independently provide accurate information to resolve problems/issues that arise

  • Continuously educate one's self with up-to-date and relevant information to support the customer service operations

  • You will escalate issues to your team leader, managers, and other departments as required

  • Adhere to the Quality Assurance standards set

  • Adhere to and comply with the schedule set by the Team Leader

  • Assist in the preparation of other processes as and when assigned/required by the Team Leader

  • Display good team working attitude and behavior within the team and other departments in the company

  • Requirements:

  • 2-3 years experience in frontline customer support, preferably in the financial or service industry

  • Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience

  • Both adaptable and resilient, able to operate in a quickly changing environment

  • Excellent verbal and written professional English and your respective native language skills

  • Great at multitasking, prioritizing, and managing time effectively.

  • You must have a fast internet connection (5mpbs broadband internet connection at least)

  • Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage.

  • Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

  • Working at Binance

    • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

    • Fast moving, challenging and unique business problems

    • International work environment and flat organisation

    • Great career development opportunities in a growing company

    • Possibility for relocation and international transfers mid-career

    • Competitive salary

    • Flexible working hours, Casual work attire

    By submitting a job application, you confirm that you have read and agree to ourCandidate Privacy Notice.

    From this employer

    Recent blogs

    Recent news