Job Description
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
The Customer Experience (CX) team delivers owner and user experiences that save time, improve lives, and create personal connections. We strive to build lifelong relationships and turn customers into brand advocates by ensuring they are treated like family. We're looking for a talented Product Owner to join us on the Customer Experience team.
Responsibilities
In this position
Reservations Dealer Experience Product Owner is responsible for the identification, development, execution and ongoing management of the Digital Dealer Experience for online appointments leveraging a digital reservations platform enabling customers and dealers to schedule, manage and fulfill vehicle-related Ford and 3rd-party services conveniently, transparently, and seamlessly. You will have a laser focus on the dealer perspective, utilizing everything in your playbook to ensure we deliver the best customer experience through all channels (Mobile App, Web, Fleet Telematics, In Vehicle Infotainment). The Digital Experience you deliver will help build a Best-in- Class scheduling experience that allows customers to schedule service on their own terms. You own it!
What you'll do
Qualifications
You'll have
Even better, you may have
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builderor all the above? No matter what you choose, we offer a work life that works for you, including:
For a detailed look at our benefits, click here:
New Hire Benefits
This position is a range of salary grades 6-8 .
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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More Information on Ford Motor Company
Ford Motor Company operates in the Automotive industry. The company is located in Dearborn, MI and Palo Alto, CA. Ford Motor Company was founded in 1903. It has 175633 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 172 open jobs at Ford Motor Company, click here.
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