Consumer Go-To-Market and Programme Manager

April 22, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

As a Manager – Go-To-Market (GTM) and Programme Management for our Consumer business, you would:

  • Take full ownership of GTM strategy and execution for Singapore and Asia region
  • Develop GTM strategies by synthesizing individual market needs, industry trends and internal financial targets with various internal and external stakeholders
  • Identify GTM synergies cross-markets to drive economy of scale and efficiency
  • Execute GTM strategies to plan for and roll out initiatives in a timely and impactful manner
  • Develop excellent working relationships and GTM alignment with the Country Head, Product Management, Marketing, and Compliance, Risk and Legal
  • Devise go-to-market processes, escalation plans, plan time-lines, launch scenarios, pricing and promotions
  • Ensure customer-centricity and upmost customer experience in rolling out the GTM initiatives
  • Improve business scalability of product by working with stakeholders to eliminate barriers to growth and identify areas of refinement and growth-hacks
  • Identify risks to new product lines or sales channels upfront and develop relevant responding plans to mitigate and/or avoid risks. And to develop plans to manage new risks and/or risks that cannot be mitigated/avoided
  • Define success matrix of new initiatives and track the matrix post rollout to ensure we achieve the objectives of the initiatives as set during product ideation
  • Articulate GTM strategies and plans to top management and stakeholders and seek buy-ins.
  • Actively track and manage GTM plans to ensure success and share progress with top management and stakeholders.
  • Lead programme management with internal and external project managers and stakeholders to rollout consumer products for Singapore and Asia region
  • Develop and execute programme plans to identify and document objectives, scope, activities, milestones, timelines, dependencies, stakeholders, resources, budget, risk factors and mitigants to efficient and effectively manage cross-projects on time and budget.
  • Develop and manage detailed programme schedules and work plans
  • Work with project managers to monitor budgets and costs based on scope of work and resource requirements
  • Predict resources needed to reach objectives and manage resources in an effective and efficient manner
  • Develop prioritization strategies to achieve best possible and most impactful business outcomes
  • Identify and manage inter-projects dependencies and risks
  • Facilitate
  • Provide programme updates along with project managers on a consistent and concise basis to various stakeholders about strategy, adjustments, and progress
  • Facilitate and obtain decisions from sponsors and key decision makers
  • Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
  • Monitor progress and adjust plans accordingly with minimal adverse impact
  • Track and mitigate programme risks
  • Measure programme performance to identify areas for improvement
  • Demonstrate highest levels of customer centricity and take the lead in resolving queries or problems faced by stakeholders at all stages of implementation
  • Undertake strategic filtering of Change Requests and Requirements based on feasibility and shortlist in a way that ensures add elements that have scalable and impactful on our product.
  • Develop broad and deep understanding of the NIUM stack capabilities & architecture.
  • Keep abreast of industry changes and innovations in the larger cards and payments space to stay ahead of the curve in coming up with innovative solutions for our customers
  • Card Portfolio Management

  • Manage the overall business objectives of the card portfolio, oversees the effective day-to-day product management including managing customer complaints and feedback
  • Work closely with the product team to drive the product strategy, develop business case, and launch new product value propositions

  • Manage and ownership of the P&L, including understanding card scheme and acquiring fees and perform profitability analysis

  • Develop and implement customer segmentation strategies and marketing plans to drive acquisition, activation, and usage activities.
  • Lead cross-functional teams globally including analytics, legal, compliance, risk, operations, technology, as well as external partners including card scheme and acquirer to meet business objectives and enhance performance of initiatives
  • Lead efforts to rapidly fix and remediate any situations which may negatively impact customer experience
  • Make recommendations to management based on regulatory changes, competition, consumer trends and market research
  • In-depth understanding and experience of card payments and merchant acquiring business including profitability drivers and card scheme fees
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