Description
As a Manager – Go-To-Market (GTM) and Programme Management for our Consumer
business, you would:
Take full ownership of GTM strategy and execution for Singapore and Asia
region
Develop GTM strategies by synthesizing individual market needs, industry trends and internal financial targets with various internal and external stakeholders
Identify GTM synergies cross-markets to drive economy of scale and efficiency
Execute GTM strategies to plan for and roll out initiatives in a timely and impactful manner
Develop excellent working relationships and GTM alignment with the Country Head, Product Management, Marketing, and Compliance, Risk and Legal
Devise go-to-market processes, escalation plans, plan time-lines, launch scenarios, pricing and promotions
Ensure customer-centricity and upmost customer experience in rolling out the GTM initiatives
Improve business scalability of product by working with stakeholders to eliminate barriers to growth and identify areas of refinement and growth-hacks
Identify risks to new product lines or sales channels upfront and develop relevant responding plans to mitigate and/or avoid risks. And to develop plans to manage new risks and/or risks that cannot be mitigated/avoided
Define success matrix of new initiatives and track the matrix post rollout to ensure we achieve the objectives of the initiatives as set during product ideation
Articulate GTM strategies and plans to top management and stakeholders and seek buy-ins.
Actively track and manage GTM plans to ensure success and share progress with top management and stakeholders.
Lead programme management with internal and external project managers and
stakeholders to rollout consumer products for Singapore and Asia region
Develop and execute programme plans to identify and document objectives, scope, activities, milestones, timelines, dependencies, stakeholders, resources, budget, risk factors and mitigants to efficient and effectively manage cross-projects on time and budget.
Develop and manage detailed programme schedules and work plans
Work with project managers to monitor budgets and costs based on scope of work and resource requirements
Predict resources needed to reach objectives and manage resources in an effective and efficient manner
Develop prioritization strategies to achieve best possible and most impactful business outcomes
Identify and manage inter-projects dependencies and risks
Facilitate
Provide programme updates along with project managers on a consistent and concise basis to various stakeholders about strategy, adjustments, and progress
Facilitate and obtain decisions from sponsors and key decision makers
Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
Monitor progress and adjust plans accordingly with minimal adverse impact
Track and mitigate programme risks
Measure programme performance to identify areas for improvement
Demonstrate highest levels of customer centricity and take the lead in
resolving queries or problems faced by stakeholders at all stages of
implementation
Undertake strategic filtering of Change Requests and Requirements based on
feasibility and shortlist in a way that ensures add elements that have
scalable and impactful on our product.
Develop broad and deep understanding of the NIUM stack capabilities &
architecture.
Keep abreast of industry changes and innovations in the larger cards and
payments space to stay ahead of the curve in coming up with innovative
solutions for our customers
Card Portfolio Management
Manage the overall business objectives of the card portfolio, oversees the
effective day-to-day product management including managing customer
complaints and feedback
Work closely with the product team to drive the product strategy, develop
business case, and launch new product value propositions
Manage and ownership of the P&L, including understanding card scheme and
acquiring fees and perform profitability analysis
Develop and implement customer segmentation strategies and marketing plans
to drive acquisition, activation, and usage activities.
Lead cross-functional teams globally including analytics, legal,
compliance, risk, operations, technology, as well as external partners
including card scheme and acquirer to meet business objectives and enhance
performance of initiatives
Lead efforts to rapidly fix and remediate any situations which may
negatively impact customer experience
Make recommendations to management based on regulatory changes,
competition, consumer trends and market research
In-depth understanding and experience of card payments and merchant
acquiring business including profitability drivers and card scheme fees
