RECUR is the premier Web3 platform offering brands, creators, and enterprises
of every size the power to create innovative, multi-chain NFT Web3 experiences
with ease. Building the new Web3 standard, we empower creators and enterprises
with the widest range of distribution and consumers and communities with the
widest range of utility. With RECUR, creators and enterprises are free to
spend more time focusing on what matters: delivering novel stories, growing
their community, and creating immersive user experiences—all from one
flexible, enterprise-grade platform. All the while, we handle the complexities
of Web3. Web3 is made simple with RECUR.
RECUR is seeking a Community Operations Team Lead to join the team full-time.
This is an exciting opportunity to join a passionate and fast-growing company
where you will lead the growth of the RECUR brands and community in the
nascent and growing NFT space.
What you will do at RECUR
Create THE best in class approach to community engagement in Discord and
make RECUR brands forever unique with their own feel & quirks, different
from anything else out there
Manage a team of high performing Senior Community Managers, Community
Managers, and Community Moderators
Set clear goals and expectations for team members, then coach team members
and hold them accountable to those expectations via regular 1:1s, coaching
sessions, and continuous feedback
Field escalations from the team to provide mentorship and make sound
decisions in the interest of the community and the company
Generate team schedule and own scheduling process
Perform Quality Assurance audits to ensure team members are adhering to
brand standards and internal processes/policies
Maintain subject matter expertise on Discord functionality and ensure
optimal Discord channel strategy and structure, bot commands, and
administration
Be the primary partner to Marketing, Gaming, and other cross-functional
teams to create and implement engagement programming for games, contests,
giveaways, events, etc.
Develop and maintain subject matter expertise across all RECUR products
You won't just be on top of industry trends, you will be setting them
What you will bring to RECUR
6+ years of experience on customer-facing teams in tech companies
2+ years of people management experience leading teams of 6+ individual
contributors
Excitement about engaging in the crypto/NFT community
A strong track record of managing high performing teams, measured against
monthly and quarterly goals
Effective coach who is skilled at providing actionable feedback
Startup mentality and willingness to work on nights and weekends according
to business needs
Superb attention to detail
Strong, concise, and relatable written and verbal communication skills
Ability to think on your feet, make decisions quickly, and apply sound
judgment and decision making skills
High standards for your own integrity and the community's integrity
Respect for confidentiality and sensitive information
Flexibility and willingness to pivot with little notice
Data-driven approach to decision making
Ability to influence others and successfully collaborate with different
teams on projects with tight timelines
This is a completely remote role and can work anywhere in the Asia Pacific
Region.
