Business Analyst G4434

March 12, 2023
Offerd Salary:$90-120K
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto “ Building Success Together® ,” Nisum has grown to over 1,800 professionals across the United States, Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today's world, with immersive and seamless experiences across digital and physical channels.

What You'll Do

  • Able to create and modify procedures to solve complex issues.
  • Seen as a subject matter expert within functional area.
  • Participates in negotiation and collaboration.
  • Utilizes creative thinking and innovative approaches involving multiple technologies. Supports initiatives that focus on meeting and growing business needs.
  • Monitors service performance to SLAs and ensures organizational and leadership visibility of SLA performance and problem areas.
  • Manages support exceptions/escalations and where appropriate, creates new or refines existing business processes.
  • Possesses knowledge to plan and manage service deliveries for standard and customized IT solutions and processes to satisfy customer and business requirements.
  • What You Know

  • Proficiency with ITSM tools like Service Now, Pager Duty, ITIL, IT Operations, and Incident management
  • Confidence and presence to interact with executives and cross-team stakeholders
  • Ability to persuade and influence teams to drive solutions to business- critical issues
  • Exposure to handling and engaging vendors and vendor management
  • Exposure to incident management process for cloud-hosted applications environment on Azure and Oracle
  • Excellent verbal and written communication and the ability to work well with business and technical teams
  • Event response experience with one or more – New Relic, Nagios, Splunk, Grafana, Datadog
  • Ability to manage multiple activities at one time in a high-pressure environment
  • Strength in building partnerships; working collaboratively with a variety of skills and levels
  • Strong problem-solving/analytical skills and strength in driving business outcomes and results
  • Strong technical, written, analytical, and verbal communication skills
  • Proven ability to prioritize, multi-task, and adaptable to changing requirements and direction
  • Must be technically literate and be able to articulate technical issues in a meaningful way to both engineers and executive-level management.
  • Must have a good understanding of eCom retail architecture design and platforms hosted with Cloud Service Providers such as MSFT, Oracle, Google, etc.
  • Skill Set: Powerpoint and Excel. Ability to take tech-speak and translate for a non-technical audience. Familiar with Agile environment and working within Service Level Management environment. Must be able to demonstrate strong writing ability.
  • #Li-remote


  • A Bachelor's degree in Business, Economics, Mathematics, Information Systems, Computer Science, or equivalent degree or work experience and 6+ years of professional experience in IT Operations/Incident Management
  • ITIL Certified or equivalent
  • Compensation Band

  • $90-120K per year
  • Nisum is an Equal Opportunity Employer and we are proud of our ongoing efforts to foster diversity and inclusion in the workplace.

    More Information on Nisum

    Nisum operates in the Analytics industry. The company is located in Brea, CA and Fremont, CA. Nisum was founded in 2000. It has 1508 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 42 open jobs at Nisum, click here.

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