Nisum is a leading global digital commerce firm headquartered in California,
with services spanning digital strategy and transformation, insights and
analytics, blockchain, business agility, and custom software development.
Founded in 2000 with the customer-centric motto “ Building Success Together®
,” Nisum has grown to over 1,800 professionals across the United States,
Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading
Fortune 500 brands, Nisum enables clients to achieve direct business growth by
building the advanced technology they need to reach end customers in today's
world, with immersive and seamless experiences across digital and physical
channels.
What You'll Do
Able to create and modify procedures to solve complex issues.
Seen as a subject matter expert within functional area.
Participates in negotiation and collaboration.
Utilizes creative thinking and innovative approaches involving multiple
technologies. Supports initiatives that focus on meeting and growing
business needs.
Monitors service performance to SLAs and ensures organizational and
leadership visibility of SLA performance and problem areas.
Manages support exceptions/escalations and where appropriate, creates new
or refines existing business processes.
Possesses knowledge to plan and manage service deliveries for standard and
customized IT solutions and processes to satisfy customer and business
requirements.
What You Know
Proficiency with ITSM tools like Service Now, Pager Duty, ITIL, IT
Operations, and Incident management
Confidence and presence to interact with executives and cross-team
stakeholders
Ability to persuade and influence teams to drive solutions to business-
critical issues
Exposure to handling and engaging vendors and vendor management
Exposure to incident management process for cloud-hosted applications
environment on Azure and Oracle
Excellent verbal and written communication and the ability to work well
with business and technical teams
Event response experience with one or more – New Relic, Nagios, Splunk,
Grafana, Datadog
Ability to manage multiple activities at one time in a high-pressure
environment
Strength in building partnerships; working collaboratively with a variety
of skills and levels
Strong problem-solving/analytical skills and strength in driving business
outcomes and results
Strong technical, written, analytical, and verbal communication skills
Proven ability to prioritize, multi-task, and adaptable to changing
requirements and direction
Must be technically literate and be able to articulate technical issues in
a meaningful way to both engineers and executive-level management.
Must have a good understanding of eCom retail architecture design and
platforms hosted with Cloud Service Providers such as MSFT, Oracle,
Google, etc.
Skill Set: Powerpoint and Excel. Ability to take tech-speak and
translate for a non-technical audience. Familiar with Agile environment
and working within Service Level Management environment. Must be able to
demonstrate strong writing ability.
#Li-remote
Education
A Bachelor's degree in Business, Economics, Mathematics, Information
Systems, Computer Science, or equivalent degree or work experience and 6+
years of professional experience in IT Operations/Incident Management
ITIL Certified or equivalent
Compensation Band
$90-120K per year
Nisum is an Equal Opportunity Employer and we are proud of our ongoing efforts
to foster diversity and inclusion in the workplace.
More Information on Nisum
Nisum operates in the Analytics industry. The company is located in Brea, CA
and Fremont, CA. Nisum was founded in 2000. It has 1508 total employees. It
offers perks and benefits such as Flexible Spending Account (FSA),
Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance
Benefits and Life Insurance. To see all 42 open jobs at Nisum, click here.
Read Full Job Description
