Brokerage Communications Associate

June 16, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Join a leading fintech company that's democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build...

We're seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.

About the team:

The preferred location for this position is in or around Robinhood's offices in Lake Mary, FL, with in-office work capabilities, as may be required by management.

We're looking for a motivated self-starter to help send operational communications to our customers. As a Brokerage Communications Associate, you'll carry out processes critical to maintaining Robinhood's brokerage communication program. In addition to crafting customer communications, auditing current communications, and sending out daily mass communications, you'll be expected to react efficiently and effectively to unprecedented situations that require swift but sound decision making and problem solving. You'll partner with multiple teams within brokerage operations, customer service, compliance, content strategy, and product operations. This is an opportunity to join a critical pillar of Robinhood's business.

What you'll do day-to-day:
  • Work with cross functional business partners to send daily and ad-hoc proactive customer communications, including emails, inbox messages, and push notifications, pertaining to multiple lines of business.
  • Respond to anomalous situations and determine how to correspond with our customer-base with a communications plan that you can drive to execution; proactively identify ways to reduce risk
  • Specify needs to develop and improve Robinhood's internal tools; identify pain points and communicate to product and engineering teams on a regular basis
  • Develop and implement process improvements to increase quality and scalability
  • Periodic reviews of all operational communications from the lens of a regulatory and financial product subject matter expert.
  • Analyze results of communications and potential impacts to our customer service team
  • Partner & cross train with the Communications with Public Compliance and Legal team on laws, regulations and issues impacting customer communications
  • About you:
  • Active FINRA Series 7, 63, 24
  • 3-5 years of relevant financial services communications experience in a finance or fintech company.
  • Deep functional understanding of the securities industry on an operational level and outcomes for customers
  • Quick learner with exceptional attention to detail, superb written and oral communication skills
  • Project management skills and experience
  • High levels of empathy and integrity
  • Resourceful and adaptive in fast-paced, entrepreneurial environments; strong critical thinking & creative problem solving skills
  • Bachelor's degree
  • Bonus points:
  • Series 4
  • Understanding of and experience with crypto currencies and money transmitter
  • Familiarity with brokerage operations and consumer technology
  • Experience managing projects interfacing with technical and non-technical teams
  • Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the table below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

    Office locations (by comp zone) US Zone 1: Menlo Park, NYC, Seattle, Washington DC US Zone 2: Denver, Westlake (Dallas), Chicago US Zone 3: Lake Mary

    We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission—we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

    Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy. If you are an applicant located in the UK or EEA, please visit the Robinhood UK/EEA Applicant Privacy Policy.

    Click here to learn more about Robinhood's Benefits.

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