Who is Fortress?
Fortress Blockchain Technologies is a fintech company building the foundation
for our digital futures. The company spans traditional markets and banking,
neo-banking, blockchain technologies, cryptocurrency, NFTs, and metaverses
through a suite of services and REST APIs.
With our products and APIs, clients can build their platforms with a backend
to service everything they would need to modernize with our burgeoning digital
economy. Fortress Trust, a wholly-owned subsidiary, provides embeddable
financial infrastructure as founded by a team of former banking
commissioners/regulators, career bankers, and VC-backed entrepreneurs with
several exits.
Job Summary
We are looking for a Banking & Financial Operations Leader who is interested
in creating and leading a team overseeing daily banking transactions in
customer accounts including ACH, wire, and internal transfers.
In this role, you will monitor issues and appropriate escalations within the
Fortress teams. You will resolve client inquiries and issues on a timely basis
and as accurately as possible through collaboration with the Fortress team.
You will be a conduit between our trust and financial obligations and be the
backbone for our banking partners and their services.
This is a key role that will help craft how our banking operations work. The
best candidate will come from a tech company background and already have
experience in a similar context.
Looking for someone on location at one of our offices in Austin or Salt
Lake City.
Responsibilities
Provide specialized operational support to clients using the company's
products.
Manage day-to-day bank transfers in customer accounts.
Provide comprehensive service for our internal/external clients.
Gather end-of-day reports.
Monitor user balances and system reconciliation of customer accounts.
Help create automation in funds processing. Monitor issues and appropriate
escalations within the Fortress teams.
Resolve client inquiries and issues on a timely basis and as accurately as
possible through effective collaboration between the company's teams.
Collaborate and coordinate with other teams and departments to act upon
operational-related requests.
Contribute towards continuous improvements of daily operational
procedures.
Develop and maintain robust internal controls, reconciliations & reporting
procedures.
Support regulatory and financial examinations/requests.
Qualifications
5+ years of proven knowledge and experience in the funds processing
landscape, particularly with ACH and Wire transfers.
Minimum of 7 years of experience in financial services overall.
Bachelor's degree or higher is preferred.
Ability to switch priorities quickly in a fast-paced environment.
Transparent and direct communication style with sound judgment and
respect.
Comfortability with learning and using new software tools.
Demonstrated understanding of various forms of risk, including market,
operational, legal, and regulatory aspects.
Proven track record of identifying, solving, and preventing compliance-
related issues.
Demonstrated success in reviewing customer data with an emphasis on risk
evaluation.
Team focused mindset, eager to collaborate with others to solve problems.
Excellent communication skills both inside the organization, as well as
externally with clients.
We Offer
Highly competitive compensation packages
Comprehensive benefits, including 100% paid medical insurance coverage for
you and your dependents
Unlimited PTO
Professional growth and development
401k
Read Full Job Description
