A/V Support Engineer

Ford Motor Company
April 19, 2024
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Offerd Salary:Negotiation
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Contract Type:Other
Working Time:Negotigation
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Job Description

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation.

As a key member of our Enterprise Technology group, you'll play a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

This is an exciting position in which the prospective candidate will perform a key role in providing White Glove support for the technical needs of global company leaders, including the CEO, Chairperson, Board Members and the entire LL1 community. The job also consists of diagnosing and mitigating issues for an entire suite of technologies: (Hardware) Cisco Conferencing equipment, iPhones, iPads, Dell Laptops, Mac laptops, Audio and Video productions systems, (Software) Office 365, Webex (Teams and Meet), Typical Internet Browsers, etc. All within the context of the Ford environment.

There will be many opportunities to demonstrate soft and technical skills while providing personal support to the highest-ranking executives. Must be able to handle "under the gun" troubleshooting and issue mitigation while executive customers wait and watch.

Responsibilities

What you'll be able to do:

Provide technology and support for executive-level communications and major offsite events including Global Town Halls, Board of Directors, and ERG (Employee Resource Group) initiatives.

Connect with customers to discuss event production and support requirements. Recommend technical solutions and coordinate appropriate technology and support, based around Ford solutions and best practices.

Coordinate the setup and operation of audio/video communication and collaboration solutions for corporate events. Configure and support interactive conference spaces, which include collaborative tools such as: Webex Video Systems, Crestron, Miro, multi-share technologies, and interface for message capturing and webcasting.

Perform audio/visual control room functions that support long-term and evolving customer requirements.

Install and maintain conferencing and collaboration equipment in corporate officer conference rooms; provide in-office training of conferencing technologies for corporate officers.

Collaborate with external vendors in the evaluation and recommendation of new conferencing, collaboration, and audio and video solutions.

Stay engaged with digital media production trends to progressively improve workflows and customer experiences. Work with IT partners to integrate and maintain messaging and webcast studio production, and post-production systems.

Qualifications

The minimum requirements we seek:

  • BS/BA degree in Computer Science, Communications, or relevant experience.
  • 5+ years of experience and understanding of collaboration technology and standards, audio, and relevant system hardware and software (Cisco, AMX, Extron, QSC, BIAMP, Dante, NDI).
  • Our preferred requirements:

  • Technical certifications of benefit: CTS® (Certified Technology Specialist), CTS-D® (Design), or CTS-I® (Installation).
  • Possess an appreciation of the dynamics and pressures of live production; identify potential challenges and be capable of quick thinking and calm problem solving; be driven to produce events of the highest quality.
  • Show flexibility as a team player by collaborating with peers on events in lead and support technician roles.
  • Ability to stay engaged with and prioritize overlapping projects while adhering to deadlines.
  • Experience with different conferencing platforms such as WebEx, Zoom, MS Teams, etc.
  • Understanding of video signal types, resolutions, compression, routing, and distribution.
  • Awareness of audio signal types, processing, noise reduction, echo cancellation, and distribution.
  • Experience with studio preparation, production, editing, media management, and delivery.
  • Must have effective communication and interpersonal skills and be comfortable working and communicating with senior level management.
  • Highly motivated and self-empowered to resolve customer issues, always applying sound fact-based decision-making.
  • Other Information:

  • Position requires the ability to work a flexible, hybrid work schedule, and may include occasional travel.
  • What you'll receive in return:

    As part of the Ford family, you'll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings, and stock investment plans, incentive compensation, and much more. You'll also experience exciting opportunities for professional and personal growth and recognition.

    Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

    We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.

    For information on Ford's salary and benefits, please visit:

    https: // corporate.ford.com/content/dam/corporate/us/en- us/documents/careers/2024-benefits-and-comp-GSR-sal-plan-1.pdf

    More Information on Ford Motor Company

    Ford Motor Company operates in the Automotive industry. The company is located in Dearborn, MI and Palo Alto, CA. Ford Motor Company was founded in 1903. It has 175633 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 6 open jobs at Ford Motor Company, click here.

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