This is an exciting position in which the prospective candidate will perform a
key role in providing White Glove event support for global company leaders,
including the CEO, Chairperson, Board Members and the entire LL1 community.
The job also consists of diagnosing and mitigating issues for an entire suite
of technologies: (Hardware) Cisco Conferencing equipment, Audio and Video
productions systems, (Software) Office 365, Webex (Teams and Meet), All
within the context of the Ford environment.
There will be many opportunities to demonstrate soft and technical skills
while providing personal support to the highest-ranking executives. Must be
able to handle "under the gun" troubleshooting and issue mitigation while
executive customers wait and watch.
What you'll be able to do :
Provide technology and support for executive-level communications and
major offsite events including Global Town Halls, Board of Directors, and
ERG (Employee Resource Group) initiatives.
Connect with customers to discuss event production and support
requirements. Recommend technical solutions and coordinate appropriate
technology and support, based around Ford solutions and best practices.
Coordinate the setup and operation of audio/video communication and
collaboration solutions for corporate events. Configure and support
interactive conference spaces, which include collaborative tools such as:
Webex Video Systems, Crestron, Miro, multi-share technologies, and
interface for message capturing and webcasting.
Perform audio/visual control room functions that support long-term and
evolving customer requirements.
Install and maintain conferencing and collaboration equipment in corporate
officer conference rooms; provide in-office training of conferencing
technologies for corporate officers.
Collaborate with external vendors in the evaluation and recommendation of
new conferencing, collaboration, and audio and video solutions.
Stay engaged with digital media production trends to progressively improve
workflows and customer experiences. Work with IT partners to integrate and
maintain messaging and webcast studio production, and post-production
The minimum requirements we seek :
BS/BA degree in Computer Science, Communications, or relevant experience.
5+ years of experience and understanding of collaboration technology and
standards, audio, and relevant system hardware and software (Cisco, AMX,
Extron, QSC, BIAMP, Dante, NDI).
Our preferred requirements :
Technical certifications of benefit: CTS® (Certified Technology
Specialist), CTS-D® (Design), or CTS-I® (Installation).
Possess an appreciation of the dynamics and pressures of live production;
identify potential challenges and be capable of quick thinking and calm
problem solving; be driven to produce events of the highest quality.
Show flexibility as a team player by collaborating with peers on events in
lead and support technician roles.
Ability to stay engaged with and prioritize overlapping projects while
adhering to deadlines.
Experience with different conferencing platforms such as WebEx, Zoom, MS
Understanding of video signal types, resolutions, compression, routing,
Awareness of audio signal types, processing, noise reduction, echo
cancellation, and distribution.
Experience with studio preparation, production, editing, media management,
Must have effective communication and interpersonal skills and be
comfortable working and communicating with senior level management.
Highly motivated and self-empowered to resolve customer issues, always
applying sound fact-based decision-making.
Position requires the ability to work a flexible, hybrid work schedule,
and may include occasional travel.
What you'll receive in return :
As part of the Ford family, you'll enjoy excellent compensation and a
comprehensive benefits package that includes generous PTO, retirement,
savings, and stock investment plans, incentive compensation, and much more.
You'll also experience exciting opportunities for professional and personal
growth and recognition.
Candidates for positions with Ford Motor Company must be legally authorized to
work in the United States. Verification of employment eligibility will be
required at the time of hire. Visa sponsorship is not available for this
We are an Equal Opportunity Employer committed to a culturally diverse
workforce. All qualified applicants will receive consideration for employment
without regard to race, religion, color, age, sex, national origin, sexual
orientation, gender identity, disability status, or protected veteran status.
For information on Ford's salary and benefits, please visit:
https: // corporate.ford.com/content/dam/corporate/us/en-
More Information on Ford Motor Company
Ford Motor Company operates in the Automotive industry. The company is located
in Dearborn, MI and Palo Alto, CA. Ford Motor Company was founded in 1903. It
has 175633 total employees. It offers perks and benefits such as Flexible
Spending Account (FSA), Disability insurance, Dental insurance, Vision
insurance, Health insurance and Life insurance. To see all 148 open jobs at
Ford Motor Company, click here.
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